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Frequently Asked Questions (FAQ)

Q: How do I reset my password?
Click here for instructions.

Q: Do I have to register my card to use it?
A: No, you can use the card immediately at all participating locations.

Q: What are benefits to registering my card?
1) Receive emails as new merchants are added. Emails may include coupons.
2) Receive special promotions to renew KeyCards.

Q: Can I use my KeyCard at places that are not listed on my new 2019 Card?
A: Yes. Your card is valid at ALL KeyCard participating merchants listed on your card plus hundreds more NOT listed located outside of the Greater Grand Rapids area including Holland, Muskegon, Spring Lake, Grand Haven, Belding, Cedar Springs, Greenville, Allendale, Coopersville, Lowell, Ionia, Lake Odessa, Wayland, Dorr, Hopkins, Caledonia, Middleville and Dutton. Refer to your book or this website for businesses and deals you get every time you show your card.